My House 99

MEMBER BENEFITS

Register for a free My House 99 account today and enjoy these member benefits:

  • Email notifications on special offers, new products and events
  • Professional grooming and styling tips
  • Save product info in My Favorites section
  • Saved order content & history for easy reference and re-order

HOW TO JOIN

Creating a My House 99 account is quick, easy and free. Click here to join.

FORGOT YOUR PASSWORD

If you have already created a House 99 account and cannot remember your password, click here to enter your email address and have your password emailed to you.

EDIT MY ACCOUNT

If you have already created a My House 99 account and would like to edit your account (for example, to update your profile or change your password), click here to log in and make updates to your account.

MY FAVORITES

Keep track of your favorite House 99 products. When you become a My House 99 member, you can save a list of your favorite products to come back and consult anytime. Just sign in as a Member and click on the Favorites tab to access your personal favorites. To order products from your list, add your favorite products to your bag and continue to Checkout.

ORDER HISTORY

If you have a My House 99 account, you can view orders that you have placed at House 99.ca by logging in and clicking on the Orders tab. To view orders that you have placed online, click here. You may reorder from a previous purchase from My Order History.

UNSUBSCRIBE FROM EMAILS

  1. Click on the Unsubscribe link that appears at the bottom of all House 99 emails that you receive.
    OR
  2. Log into your My House 99 account and click on the Update My Profile link on the right hand side. Simply uncheck the box next to the sentence 'I would like to receive email updates from House 99' and click on the Edit Account Info. Simply uncheck the box next to the sentence 'I would like to receive email updates from House 99 and click the Save Changes.

SECURITY AND PRIVACY

SECURE TRANSACTIONS

Because your security is our top priority at House99.ca, House99.ca is a VeriSign Secure Site. Our partnership with VeriSign allows you to learn more about our web site before you submit any confidential information.

ORDERING

HOW TO PAY

House 99 accepts Visa, MasterCard and AmericanExpress credit cards with Canadian or foreign billing addresses (However, shipping address must be located in Canada). You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

SALES TAX

All orders shipped from House99.ca will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

ORDER HISTORY

If you have a My House 99 account, you can view orders that you have placed at House 99.ca by logging in and clicking on the My Order History link on the right hand menu. To view orders that you have placed online, click here. You may reorder from a previous purchase from My Order History.

MAXIMUM PURCHASE POLICY

Orders placed on House99.ca are limited to 6 units per product, with a maximum allowable purchase of $500 per order.

WHY ARE THERE MULTIPLE CHARGES ON MY CREDIT CARD?

When you submit an order to your credit card company an authorization hold for the amount of the order is obtained. An authorization hold is not a charge and may appear to be an amount slightly higher than the order total. It is monies held by the credit card company which guarantees that funds will be available when the order is billed. Should you encounter a problem when placing an order, several authorizations may appear on your statement. These will be deleted by the credit card company automatically usually within 7-10 business days. Should you have additional questions or concerns, please email us here. Or, call us toll-free at 1-833-476-6699 Mon – Fri 8:30AM-5:30pm EST. A House 99 Representative will be happy to assist you.

SHIPPING

FREE DELIVERY

Receive free standard delivery on all online orders of $50 or more.

DESTINATIONS

House 99 Canada offers various shipping methods. house99.ca ships via Canada Post to Canadian addresses only.

Shipping Methods

Canada Post

Expedited
(orders under $100)

Xpresspost

Priority

Delivery Time

2 – 5 business days

1 – 4 business days

1 – 2 business days

Cost

$7.95

$9.95

$14.95

ORDER PROCESSING

Orders will be processed within 1-2 business days.

Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.

HAZARDOUS MATERIALS & SHIPPING RESTRICTION

Certain items are considered hazardous materials. These products include aerosols and alcohol-based products such as fragrances, liquid cleansers and toners, etc. These products are required to be shipped by Standard Shipping, due to air transport restrictions and regulations. In the case you have selected such items in your Shopping Bag, standard shipping will be automatically applied to you order at checkout.

RETURNS AND EXCHANGES

100% Satisfaction Guarantee
If for any reason you are not completely satisfied with your House 99 purchase you may return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase.

Unopened and unused
To return merchandise to house99.ca, please follow these easy steps:
Step 1 : Pack the items along with a copy of your invoice
Step 2 : Returns must be prepaid; please note return shipping fees are not refundable.
We suggest you return via Canada Post. Please return to:

House 99 e-commerce
P. O. Box 1266
Montreal, Quebec
H4L 4X1

If you received a FREE product, sample or gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.

The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.

Opened or Used
Please contact 1-833-476-6699 Monday to Friday from 9AM to 5PM EST, or email dgcontacthouse99@info-ccc.com it will be our pleasure to indicate how to proceed.

Items purchased through our retails partners
We're sorry, but returns or exchanges for purchases made in a House 99 retail store or partnered retail location may not be returned to house99.ca. If the item you wish to return was not purchased through House99.ca, we recommend returning to the place of purchase for resolution. In the event you are unable to return to the place of purchase, please contact our customer service at 1-833-476-6699 (Monday to Friday from 9AM to 5PM Eastern Time) for assistance.

PROBLEMS WITH AN ORDER

Please feel free to contact us directly by email or call 1-833-476-6699 to speak with a Customer Service Specialist Monday through Thursday from 9AM to 5PM EST, or Friday from 8AM to 5PM EST.

PURCHASE

FINDING THE RIGHT PRODUCTS FOR YOU

On House99.ca you are able to browse products by Category, Skin Type, or Skin Condition. Simply visit the House99.ca homepage and use the product browsing drop-down menu that best suits your needs.

SEARCHING BY KEYWORD

There is a search box located at the top right of each page on House99.ca. Simply type in the name of a product or other search term and click Go and you will be brought to a search results page.

FIND A HOUSE 99 STORE

House 99.ca is proud to work with retail partners throughout Canada. Click here to use our store locator to find a House 99 retailer near you.

WHAT IS DIVERSION?

Diversion is when products are sold in "unauthorized" places. For example, all genuine House 99 products are sold exclusively through authorized House 99 retail partners, on www.House99.ca, or through an authorized online retailer. House 99 products that you find outside of these places are considered to be "diverted." Click here for a list of Authorized Retailers.

WHY IS DIVERSION BAD?

Diverted products can be counterfeit, diluted formulas, old, or expired formulas that may not be safe to use. This means if you buy our products from any other outlet other than an authorized retailer, we cannot guarantee that they are authentic House 99 products that will perform as tested.

ARE YOU IN DANGER?

Contaminated or counterfeit products could cause irritation or even infection.

WHO IS DIVERTING PRODUCTS?

Products are diverted by unauthorized distributors and other dishonest individuals who seek profit in piracy.

WHAT CAN YOU DO TO HELP STOP DIVERSION?

Don't risk it, don't buy it! And tell your friends about the potential danger of diverted products! If you see a House 99 product for sale outside an authorized House 99 retailer, please send us an e-mail to : dgcontacthouse99@info-ccc.com with the city, state and name of the location where you saw the products. You can also call 1-833-476-6699 to report diverters. We will conduct a full investigation.

ANTI-DIVERSION PROCEDURES AND POLICIES

  1. Exclusive product coding is used to track the movement of House 99 products. This is the method for tracing products to industry diverters.
  2. Ongoing intelligence procedures are in place to further uncover diversion schemes, including those involving misuse of the Internet.
  3. Diversion information can be communicated to House 99 Sales Staff or to the Security Department by calling the House 99 Hotline at 1-833-476-6699 or by e-mailing us at dgcontacthouse99@info-ccc.com.

ANIMAL TESTING

House 99 does not test any of its products or any of its ingredients on animals, anywhere in the world nor does House 99 delegate this task to others. The only possible exception is if regulatory authorities required it for safety or regulatory purposes. To learn more about animal testing please click here.

If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Thursday from 9AM to 5PM EST, or Friday from 8:30am to 5:00pm EST. Feel free to give us a call at 1-833-476-6699 or email us by filling out this form.